At E Books DL, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. This Refund Policy outlines the circumstances under which refunds may be requested, the process for submitting a refund request, and the conditions that apply to all purchases. By purchasing from E Books DL, you agree to the terms described in this policy.
1. Digital Products and Refunds
E-books are digital products, and due to their nature, they cannot be returned in the same way as physical items. Once an e-book is downloaded or accessed, it is considered delivered. However, we understand that certain situations may require a refund, and we handle such requests on a case-by-case basis.
Refunds may be considered under the following circumstances:
Technical issues that prevent access to the purchased e-book despite repeated attempts and troubleshooting.
Accidental double purchases of the same e-book.
Unauthorized or fraudulent purchases reported promptly by the account holder.
2. Refund Eligibility
To be eligible for a refund:
Time Frame: Refund requests must be submitted within 14 days of purchase. Requests made after this period may not be accepted.
Proof of Purchase: Customers must provide a valid receipt, order number, or proof of purchase.
Issue Documentation: Detailed information about the issue, such as error messages, device used, or steps taken, should be included.
Refunds will not be issued for:
Change of mind after download or access to the e-book.
Inability to read the e-book due to device incompatibility without prior confirmation of supported formats.
Partial reading or dissatisfaction with content unless there is a verifiable technical problem.
3. Refund Request Process
To request a refund, please follow these steps:
Contact our customer support team via email or phone: Email:[email protected] Phone: +1 778-228-7368
Include the following details in your request:
Full name and account information
Order number or purchase receipt
Detailed description of the issue
Any supporting screenshots or documentation
Our team will review your request and respond within 5 business days.
If approved, the refund will be processed using the original payment method. The time for the refunded amount to appear may vary depending on your payment provider.
4. Exchange or Replacement Policy
In cases where a purchased e-book is faulty or inaccessible, and a refund is not suitable, we may provide:
A replacement e-book in a compatible format.
Access to an alternative copy of the same e-book.
Our customer support team will guide you through the available options.
5. Preventing Refund Issues
To minimize issues and ensure a smooth purchase experience:
Confirm that your device is compatible with the e-book format before purchase.
Verify the correct title, edition, and quantity before completing the transaction.
Keep a record of your purchase confirmation for reference.
6. Contact Information
If you have any questions, concerns, or need assistance with refunds, please contact us directly:
Address: 2977 E Georgia St, Vancouver, BC V5K 2K5, Canada
At E Books DL, we are committed to providing a fair, transparent, and efficient refund process. Our goal is to ensure that every customer feels confident in their purchase and supported in case of any technical issues or errors. We encourage customers to reach out promptly if they encounter any problems, and we will work diligently to resolve them in accordance with this Refund Policy.
